Nuance security and biometrics—Omni-channel customer engagement success stories

Major financial institution becomes the world’s first asset management firm to use passive voice biometrics in its IVR.

Customers are securely verified from their interaction with the IVR.

Company profile

A major financial institution, and one of the world’s largest asset managers, is the first financial institution to deploy passive voice biometrics in its IVR. Customers can now be seamlessly and securely authenticated by conversing naturally with the IVR before they reach an agent.

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Being able to authenticate our customers with passive voice biometrics in the IVR means we know exactly who’s calling—and what their issue is—before they even reach an agent.

Customer experience leader
Major financial company


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