Public Service Electric and Gas Company (PSEG) is New Jersey’s oldest and largest publicly-owned utility with more than 2 million customers and one of the largest utility companies in the U.S. PSEG first started working with Nuance in 2007 to automate customer interactions. Prior to that, the company didn’t have an adequate means for contacting all their delinquent customers, relying on mailings and part-time staff to make outbound calls. With the costs of labor rising, the utility wanted a better way to reach more of their delinquent customers at a lower cost and with the greatest business impact.
Strategic Analyst, Credit Collections Team
Publish Service Electric & Gas