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Authentication and Fraud Prevention Solutions—Omni-channel customer engagement success stories

Riyad Bank first in Middle East with Nuance voice banking.

Customers get easier, secure access to their accounts by voice.

Company profile

Riyad Bank, established in 1957, is one of the largest financial institutions in Saudi Arabia (www.riyadbank.com/en/personal-banking). Riyad Bank became the first bank in the Middle East and North Africa (MENA) to use natural language understanding and voice biometrics allowing customers to authenticate using their voice and access services through conversational speech – in both Arabic and English.

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Riyad Bank becomes first Middle East with Nuance voice banking

Voice authentication and natural language understanding is just the beginning. Soon, our customers will be able to use their voice for everything.”

Shrouq Al-Hadyan
Senior Vice President Digital Banking
Riyad Bank

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