Just the voice to verify the identity of Tatra bank clients
Voice biometrics reduces authentication time by 66% without compromising security.
Tatra bank was established in 1990 as the first private bank in Slovakia. Currently, it is a member of the RBI Group and one of the most successful subsidiaries of Raiffeisen Bank International AG in Central and Eastern Europe. As an innovation leader, it provides unique banking services and solutions in the management of funds, which has been confirmed by prestigious international awards. Via its network of 128 business outlets, it operates in all regions of Slovakia.
“ The average time of client identification process through the Card and Card Reader TB is 1min, 21 sec. In comparison with 27sec. identification time through voice biometrics, we save 66% of the time in the client identification process. ”
Head of Contact Center Dialog Live
Over a long period, Tatra bank has shaped itself into the most innovative bank on the Slovak market. For example, in 2012 it was the first bank in the European Union to introduce a credit card integrated into their clients’ mobile phones. Voice biometrics has perfectly clicked with Tatra bank profile. It enables the callers to the contact center to verify their identity based on their unique voice characteristics. No other bank in Slovakia, Central or Eastern Europe has offered anything similar through the years 2012 and 2013. Several successful projects worldwide, suggest that biometric technology is sufficiently mature for deployment in the banking sector. Managers of Tatra bank have considered using of voice biometric authentication for a long time. There was just one last thing to decide on—to choose one of the two technology alternatives.