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Live Chat—Omni-channel customer engagement success stories

Bank uses live chat to increase customer connections

Enhanced engagement and targeting increase online customer acquisition.

Company profile

For one of the largest retail US bank‑holding companies, customer service is key to lasting relationships. This long‑established bank aims to enable their customers to better manage their finances.

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Challenge

  • Increase online conversions in major lines of business
Solution

Results

  • 14% interaction conversion rate
  • 46% incremental sales rate
  • 36% increase in chat orders YOY

Background

Learn how Nuance can help
differentiate your business with omni‑channel customer engagement solutions powered by AI.