Virginia Credit Union delights members and agents with frictionless authentication
Providing outstanding service to its 308,000 members is core to Virginia Credit Union’s mission. But their old authentication methods frustrated both members and agents. So, the credit union deployed Nuance biometric authentication to verify members in as little as 6 seconds using their natural speech, lowering average handle time (AHT) by 84 seconds and greatly improving member experiences.
Virginia Credit Union
seconds time to authenticate
FTE productivity gain equivalent
seconds average handle time reduction