Virtual Assistant—Omni-channel customer engagement success stories

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Case study showcase

With growing options for enterprises to assist their consumers in digital channels at any time, it becomes more and more challenging to pick the right solution for a superior customer experience. That’s why most of Nuance customers turned to us, because we deliver an integrated customer engagement solution that utilizes artificial intelligence (AI) to provide prompt self‑service with a human touch.

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Financial services institution

  • Implemented Nuance virtual assistant into their customer experience
Travel brand

  • Collaborated with Nuance to develop their own branded intelligent virtual assistant
Shipping/delivery brands

  • Deployed the Nuance virtual assistant on their web pages worldwide
Telecom brand

  • Integrated Nuance VA with their existing live chat solution.


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