Nuance Recognizer - using advanced AI to deliver human-like interactions at lower cost

Recognizing the power of speech

Nuance Recognizer delivers seamless self-service and an enhanced customer experience, with lower costs. Choose the market-leading automated speech recognition engine for more life-like, personalized customer interaction, driven by advanced AI.

Transform the customer experience

Nuance Recognizer features the industry's highest recognition accuracy, producing natural conversations for the effortless, proactive and intelligent self-service experience your customers expect. As the core of our contact center automation solutions, Nuance Recognizer is built on years of industry-leading expertise, now enhanced with advanced technologies like deep neural networks and machine learning. Our eleventh-generation Automatic Speech Recognition (ASR) engine is designed to deliver better customer interactions, reduce frustration, and improve customer satisfaction by producing intuitive, human-like dialogue at reduced cost.

Unprecedented flexibility

Enjoy the organizational freedom to create and operate speech resources with cloud-ready capabilities, sensitive data management and integrated tooling.

Together, these capabilities add up to the modern voice experience: elite accuracy, reliability, and ease-of-use that will transform the way you care for your customers.

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Voice Reimagined white paper

Read the white paper to discover why you should reimagine your voice experiences and how to begin.

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See how our product stacks up


Average reduction in errors across multiple tasks


Improvement in semantic interpretation


Languages and dialects for your automatic speech recognition (ASR) self-service system.


Reporting & analytics

Nuance analytic tools maximize the value of your speech‑enabled self‑service tool by:

  • Delivering near real-time visibility into key performance metrics
  • Changing usage trends through out-of-the-box and customizable reports, modern and easy-to-use UI, and drill down capabilities for multi-level reporting and analysis.

Solutions & technologies

Recognizing how to improve your IVR

Our expertise, your success

Nuance professional services leverage years of experience and thousands of successful deployments to offer thought leadership and commitment to your results. We use the latest tools and techniques to design, develop, deploy and optimize your speech-enabled applications.

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