Don’t make customers put their lives on hold
Nuance Callback Manager puts an end to lengthy contact center wait times—so your customers get a better experience, and your agents can work more efficiently.
“I love long call wait times,” said no customer ever.
Even in the best contact centers, when there’s a rapid surge in call volumes, wait times can quickly get out of control. That impacts your KPIs and frustrates already impatient customers.
Nuance Callback Manager enables your IVR to give callers the option to be called back when contact center wait times are long (or pass a specified threshold). Callers can have the IVR wait in line on their behalf, or you can offer to call them back during a time window when you expect lower volumes. It all adds up to a better customer experience—and a more efficient contact center.
of customers prefer a callback
Better for your customers. Better for your agents.
Nuance Callback Manager enables you to balance agent workloads across high and low‑volume periods while providing a superior customer experience.
Get even more from your Nuance IVR
If you already have a Nuance IVR, we can get you up and running with Callback Manager immediately.
Get in touch to see how we can help you maximize the value of your existing Nuance investments.
What you get with Nuance Callback Manager
Deliver superior CX and boost agent efficiency.
The right callback options to fit your business needs
Choose flexible callback options to support your customer service strategy.