Digital products: Complete digital customer engagement platform

Deliver exceptional results with extraordinary digital engagement

The Nuance digital customer engagement portfolio combines the best of automated virtual assistants and human-assisted customer service engagements into one unified platform. So you can target the right visitor with the right message at the right time—across all digital channels.

Bring intelligence to life™

The Engagement of Things™ (EoT)

Whether your customers are savvy self-servers or seek one‑on‑one chats with personalized assistance, Nuance Digital Engagement Platform fits their needs. We can help your business acquire, retain and serve all customers at all times.

Intelligent, automated offerings ensure your customers find answers quickly, instead of waiting in long phone queues while agent‑assisted interactions deliver personalized, relevant information for customers on any device, anywhere they go.

We see a future where artificial intelligence combined with human assistance allows consumers to interact with a business from whatever end‑point they choose, whether that’s a mobile phone, TV or smart speaker, and organizations immediately know what’s needed to predict what to do next. We call this the “Engagement of Things”™ (EoT™) where a single platform not only provides transactional answers but where consumers can engage intuitively to get more complex things done.

Reduce contact center costs. Experience better conversion rates. Save time for your company—and your customers.

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Online customer service analyst report

Forrester: Plan Now For Customer Service In 2021

Read this report exploring five technologies that may transform customer care over the next five years.

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Digital customer engagement analyst report

Ovum Report: SWOT Analysis of Nuance Digital Customer Engagement Platform analyst report

Read this report analyzing Nuance's digital customer engagement platform's strengths, weaknesses, opportunities, and threats.

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Enabling the Engagement of Things™

The Engagement of Things™ brings together web, mobile phones, TVs, smart home devices and connected cars, and combines conversational AI with intelligent engagement to enable brands to understand and predict a consumer’s need.

Engage your customers anywhere and anytime

Discover how the Nuance Digital Engagement Platform can help you increase revenue, reduce cost and improve customer engagement.

Why Nuance

Products

Better together, for your customers and your brand

Features

A perfect customer experience starts here.

Nuance digital engagement solutions can help your business deliver a seamless, user-specific journey across all channels and devices.

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Learn how the Nuance digital customer engagement portfolio can help you deliver extraordinary experiences–and exceptional results.

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