Support

Customer Service Messaging for Apple Business Chat beta

Connect. Serve. Sell.

Turn mobile phones into a familiar customer engagement channel that delivers unmatched results.

Bring intelligence to life™

 

 

Engage millions of customers on the channel they know

The Nuance Digital Engagement Platform, combined with one of the world's most popular messaging apps, provides an effortless customer experience for real-time and asynchronous messaging, meeting your customers' demand for instant and contextual service.

Apple Business Chat beta adds a new channel to Nuance Customer Service Messaging, enabling enterprises to engage with their clients in their channel of choice, whenever they want. The combination of automated and human-assisted interactions makes it easier for companies to react to inquires at any time. Data from all digital engagements augment the enterprise's ability to draw meaningful and actionable insights to continuously improve their customer engagement.

Get our latest resources
Customer Service Messaging white paper

Customer Service Messaging white paper

Four customer service messaging best practices for seamless omni-channel engagement.

Get it now
Best Practices for Customer Service Messaging ebook

10 Best Practices for Messaging with Customers eBook

Read how, when customer service messaging is done right, it can seamlessly integrate into an omni-channel engagement strategy.

Get it now
Benefits

Enterprises will be able to chat with millions of customers a day—effectively and affordably.

Nuance enables this in several conversational ways:

Customer Service Messaging for Apple Business Chat beta
Nina Virtual Assistant for effective and affordable chat
Live Chat for effective and affordable human-assisted assistance

Why messaging is important

41%

of organizations currently use messaging as part of their channel mix for customer service conversations

25%

greater annual growth in revenue by companies that are doing messaging right vs. brands who are not using messaging

One platform for all customer engagement needs

Watch how Nuance Customer Service Messaging enables you to engage with your customers on their terms.