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Customer Service Messaging for Apple Business Chat

Connect. Serve. Sell.

Turn mobile phones into a familiar customer engagement channel that delivers unmatched results.

Bring intelligence to life™

 

 

Engage millions of customers on the channel they know

The Nuance Digital Engagement Platform, combined with one of the world's most popular messaging apps, provides an effortless customer experience for real-time and asynchronous messaging, meeting your customers' demand for instant and contextual service.

Apple Business Chat adds a new channel to Nuance Customer Service Messaging, enabling enterprises to engage with their clients in their channel of choice, whenever they want. The combination of automated and human-assisted interactions makes it easier for companies to react to inquiries at any time. Data from all digital engagements augment the enterprise's ability to draw meaningful and actionable insights to continuously improve their customer engagement.

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Customer Service Messaging white paper

Customer Service Messaging white paper

Four customer service messaging best practices for seamless omni-channel engagement.

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Best Practices for Customer Service Messaging ebook

10 Best Practices for Messaging with Customers eBook

Read how, when customer service messaging is done right, it can seamlessly integrate into an omni-channel engagement strategy.

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Features

Making it easy for Apple users to connect with you

Chat Suggest

How do you let your customers know that you have Apple Business Chat available for them? Chat Suggest helps you with that while reducing calls and moving consumers into a messaging engagement instead. When an iOS user taps a phone number on their Apple device, they can choose between two options—to call the business or message them. If the user then selects the messaging option, they are redirected to iMessage, starting a seamless back and forth with a virtual assistant or live agent.

Apple Wallet

Secure payment is crucial in any channel. Apple made it easy for consumers to authenticate themselves and pay directly within the messaging engagement, without the need to switch the channel, call in or look up account information.

Interactive capabilities

Apple Business Chat is known for a media rich messaging experience. For example, the inclusion of videos and images, carousels to select an option from a menu, access to the calendar and much more—all intended to simplify the customer engagement and make the experience with the brand more enjoyable and meaningful.

Benefits

Enterprises will be able to chat with millions of customers a day—effectively and affordably.

Nuance enables this in several conversational ways:

Customer Service Messaging for Apple Business Chat beta
Engage your customers where they are with Customer Service Messaging

By adding Apple Business Chat to your omni-channel strategy, you are creating seamless and contextual engagements instead of siloed experiences.

Nina Virtual Assistant for effective and affordable chat
Intelligent and immediate self‑service with Nuance Virtual Assistant

Nuance Virtual Assistant is designed to deliver an intuitive, automated experience by engaging customers in natural, human-like conversations for a more efficient contact center operation.

Live Chat for effective and affordable human-assisted assistance
Superior assisted service with Nuance Live Chat

Live agent interactions deliver personalized and relevant information for fast and effortless resolution of your customers' inquiries.

Why messaging is important

55%+

of consumers prefer to use a form of messaging to communicate with companies

25%

greater annual growth in revenue by companies that are doing messaging right vs. brands who are not using messaging

One platform for all customer engagement needs

Watch how Nuance Customer Service Messaging enables you to engage with your customers on their terms.

  • In today’s mobile first world, consumers want to interact with friends, family and businesses from anywhere, at any time, while on the go. Messaging has become the preferred way for consumers to interact with brands, and for brands, it’s more important than ever to reach customers on the channels of their choice. So how do you communicate with your customers on their terms, giving them the freedom they need to continue the conversation whenever it’s convenient, while keeping every interaction in context.
  • Nuance customer service messaging delivers a superior customer experience across messaging channels and leverages an AI powered digital engagement platform to seamlessly connect the dots between mobile, web and IVR. This eliminates communication silos and allows your customers to receive instant support through intelligent virtual assistance with the option to seamlessly escalate to an agent if needed, so you can focus on what really matters: delivering an exceptional customer experience.
  • Your customers are already using messaging to communicate. Isn’t it time you engage them in the same way? Contact Nuance today. Nuance, bring intelligence to life.

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