Turn mobile phones into a familiar customer engagement channel that delivers unmatched results.
The Nuance Digital Engagement Platform, combined with one of the world's most popular messaging apps, provides an effortless customer experience for real-time and asynchronous messaging, meeting your customers' demand for instant and contextual service.
Apple Business Chat adds a new channel to Nuance Customer Service Messaging, enabling enterprises to engage with their clients in their channel of choice, whenever they want. The combination of automated and human-assisted interactions makes it easier for companies to react to inquiries at any time. Data from all digital engagements augment the enterprise's ability to draw meaningful and actionable insights to continuously improve their customer engagement.
Customer Service Messaging white paper
Four customer service messaging best practices for seamless omni-channel engagement.
Get it now10 Best Practices for Messaging with Customers eBook
Read how, when customer service messaging is done right, it can seamlessly integrate into an omni-channel engagement strategy.
Get it nowHow do you let your customers know that you have Apple Business Chat available for them? Chat Suggest helps you with that while reducing calls and moving consumers into a messaging engagement instead. When an iOS user taps a phone number on their Apple device, they can choose between two options—to call the business or message them. If the user selects the messaging option, they are redirected to iMessage, starting a seamless back and forth with a virtual assistant or live agent.
Secure payment is crucial in any channel. Apple made it easy for consumers to authenticate themselves and pay directly within the messaging engagement, without the need to switch the channel, call in or look up account information.
Apple Business Chat is known for a media rich messaging experience. For example, the inclusion of videos and images, carousels to select an option from a menu, access to the calendar and much more—all intended to simplify the customer engagement and make the experience with the brand more enjoyable and meaningful.
Nuance enables this in several conversational ways:
By adding Apple Business Chat to your omni-channel strategy, you are creating seamless and contextual engagements instead of siloed experiences.
Nuance Virtual Assistant is designed to deliver an intuitive, automated experience by engaging customers in natural, human-like conversations for a more efficient contact center operation.
Live agent interactions deliver personalized and relevant information for fast and effortless resolution of your customers' inquiries.
Watch how Nuance Customer Service Messaging enables you to engage with your customers on their terms.
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