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Webinars—Omni-channel customer engagement

Omni-channel customer engagement webinars

Take a look at the webinars the Nuance team has planned.

Upcoming webinars

Below are webinars the Nuance team has planned.

Nuance IQ: The human-AI interaction

Tuesday, April 30th, 11:30am PST / 2:30pm ET

Join us for this webinar as we explore how the alliance of humans and AI can transform customer engagements—and get an expert take on how humans and AI can learn from each other (and why they must) from our very own innovation evangelist, Tom Hebner. We’ll also take a look under the hood of some exciting Nuance innovations and how leading organizations are reaping the benefits of AI‑powered self‑ and assisted‑service today while planning for the future.

On-demand webinars

Below are past Nuance webinars that you can access on-demand.

5 Keys to Success with DIY Chatbots and Intelligent Assistants Featuring Opus Research

Enterprises are moving their “bot strategy” from vision to reality at unprecedented speeds—with new tools and platforms to build bots and intelligent assistants creating an illusion that anyone can set up automated assistance that will deliver real business value. Get practical insights from real-world, successful deployments that highlight the importance of combining high‑quality tools with key strategies and approaches that organizations should keep in mind.

Customer Engagement 2019: Top Trends, Predictions and Priorities

The customer engagement and experience landscape is rapidly changing, but what will be the main focus in 2019? Watch this on‑demand webinar for key takeaways including companies continuing to invest in AI for customer engagement, the consumer backlash against bots, prudent companies will invest in humans again and take a blended AI approach, and fraudsters will become more sophisticated in targeting voice and digital engagement channels.