Hosted Platform – Intelligent cloud-hosted IVR self-service customer engagement platform

Step up to the most advanced customer service platform

A robust IVR solution you can count on

The seemingly opposing desires of becoming more responsive to customers and lowering operating costs are increasingly top organizational priorities. Pursuing innovation while driving down expense at the same time? That’s a lot of pressure.

Success lies in a robust, flexible cloud infrastructure. Nuance OnDemand is the largest conversational customer service platform in the world. It offers both the latest in conversational IVR technologies and outbound campaign capabilities, creating a powerful, end-to-end solution. Moving to the cloud shifts operating costs to a variable model and frees critical IT resources for strategic initiatives that transform the customer experience.

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Cloud IVR buyer's guide

Frost & Sullivan’s North America Hosted/Cloud Contact Center Buyer’s Guide

Get expert insight for selecting the right cloud solution provider for your contact center.

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Hosted IVR white paper

Acer America case study

Read how Acer America drove service improvements with natural language speech using Nuance’s hosted IVR platform.

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Delivering cloud essentials for over a decade

Nuance OnDemand offers operational agility to meet the growing demands for an exceptionally improved customer experience while delivering security and reliability for peace of mind.


By the numbers


4 billion interactions per year


5,000 applications deployed since 2000


Support when you need it


Discover how Nuance OnDemand transforms how companies do business—from the customer experiences solutions they offer to the agility of internal operations.

White papers
Interactive case study

Experienced support for exceptional results

With Nuance OnDemand, you gain the full expertise of the largest professional services organization in the world. Our team is focused on evolving self-service customer care. And with over a decade of experience across all industries, we have the historical data and best practices to deliver customer self-service IVR solutions that will set you apart while reducing costs.

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