The seemingly opposing desires of becoming more responsive to customers and lowering operating costs are increasingly top organizational priorities. Pursuing innovation while driving down expense at the same time? That’s a lot of pressure.
Success lies in a robust, flexible cloud infrastructure. Nuance OnDemand is the largest conversational customer service platform in the world. It offers both the latest in conversational IVR technologies and outbound campaign capabilities, creating a powerful, end-to-end solution. Moving to the cloud shifts operating costs to a variable model and frees critical IT resources for strategic initiatives that transform the customer experience.
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Nuance OnDemand offers operational agility to meet the growing demands for an exceptionally improved customer experience while delivering security and reliability for peace of mind.
Nuance OnDemand is fully secure—proactively addressing privacy, confidentiality, authentication, integrity, non-repudiation, access control, and communication security. We operate in geographically redundant SAS 70 certified data centers which adhere to, are in compliance with, and/or are certified according to stringent security standards, including SOX, ISO 27k, Level 1 PCI DSS, and HIPAA.
Our stringent level of security and guaranteed performance provides peace of mind and confidence to focus on strategies that will accelerate your growth and success. We regularly submit to client audits, most recently for the US government and six of the top ten US financial services companies. But security alone won’t move your business forward. Nuance also offers Service Level Agreements for availability, for the delivery of a specified number of messages, and within a predefined timeframe.
With Nuance OnDemand, you benefit from technology advances on an ongoing basis. As soon as a new or enhanced feature appears in the platform, you can begin using it. With our IVR hosted platform, customers often benefit 12+ months in advance and can realize 20-30% performance improvement.
Put the latest tools for improving customer experience to work for you. Nuance OnDemand removes your dependence on IT and gives your organization the productivity tools and customer self-service IVR solutions needed to satisfy customers again and again.
Nuance OnDemand offers open, flexible APIs that minimize integration complexity—simplifying the process of connecting to multiple back office and call center systems on-premise, including ACD, CTI, and CRM solutions. Our hosted self-service platform boasts proven integrations with every major telephony provider and provides guaranteed levels of performance.
Nuance OnDemand also provides the ability to adapt quickly to demanding workloads, whether expanding your service footprint or responding to an unplanned event. Automatically scale up without lengthy change orders, set-up times, or delays, then scale down if traffic subsides. You pay only for what you use—providing the nimbleness your service operation needs to meet growing customer demands and increased competition.
Nuance OnDemand combines access to the data you need with tools to view, analyze, and share meaningful results. Dashboards monitor interaction metrics, clearly surfacing any volume or performance variance. Call and campaign effectiveness is revealed through standard or custom-designed reports that include additional data for deeper analysis. Terminology and formats are configured to create meaningful, easy-to-share evaluations.
In-depth analysis reveals the insights required to optimize customer self-service IVR experience and increase ROI. Meanwhile, automated monitoring and intuitive dashboards improve your operational efficiency.
4 billion interactions per year
5,000 applications deployed since 2000
Support when you need it
Discover how Nuance OnDemand transforms how companies do business—from the customer experiences solutions they offer to the agility of internal operations.
With Nuance OnDemand, you gain the full expertise of the largest professional services organization in the world. Our team is focused on evolving self-service customer care. And with over a decade of experience across all industries, we have the historical data and best practices to deliver customer self-service IVR solutions that will set you apart while reducing costs.Explore professional services