Industry-specific expertise


Deep industry expertise. Better business outcomes.

Nuance industry‑specific solutions are designed, deployed, and optimized based on a deep understanding of the unique challenges and opportunities in every industry.

Microsoft + Nuance

Nuance Intelligent Engagement & Security Solutions for industries are part of the Microsoft Digital Contact Center Platform, an open, extensible, and collaborative platform for seamless, omnichannel customer engagement.
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What’s the secret behind the power of our industry solutions?

Maybe it’s our large repositories of high‑quality, industry‑specific data. Maybe it’s the billions of AI‑driven, digital engagements and biometric authentications our solutions handle every year. Or maybe it’s that we work hand‑in‑hand with industry leaders to optimize their solutions to meet constantly evolving customer needs.

However you look at it, it all adds up to better AI solutions, better experiences, and better business outcomes.


customer interactions a year inform our industry‑specific solutions

We understand your industry

Nuance and Microsoft have never been more confident in our ability to continue offering organizations unprecedented AI‑powered customer engagement solutions.

Tony Lorentzen
Senior Vice President, Intelligent Engagement Solutions

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