Secure Conversational AI Solutions for Financial Services

Trusted to deliver by financial services leaders

Nuance enterprise‑grade, AI solutions for financial services solutions offer superior self-service and human‑assisted experiences across voice and digital channels—with integrated fraud prevention and authentication from advanced, multimodal biometrics.

That’s why 19 of the 20 largest financial institutions in the world* choose Nuance to help them deliver personalized, frictionless, and secure customer experiences.

^{*Excluding China}

Empower customers and agents with AI-powered automation. (Play a video)

Benefits

Proven AI solutions. Proven business impact.

Nuance helps financial services organizations worldwide meet growing customer demands for speed, convenience, and protection—whether they’re transferring funds, resetting a password, or checking on a suspicious transaction.

Deliver superior omnichannel experiences

Provide innovative customer experiences in every channel to boost loan, card, and investment applications, increase CSAT, and reduce churn. Build sustainable competitive advantage by offering every customer the effortless, conversational experiences they expect, however and wherever they choose to engage with you.

Streamline authentication and prevent fraud

Eliminate the friction of PINs and passwords by using voice, behavioral, and conversational biometrics to authenticate customers based on who they are, not what they know or have. Proactively identify fraudsters before they can strike—protecting your customers, mitigating losses, and helping fraud teams detect, prevent, and investigate more fraud.

Explore authentication and fraud solutions

Improve efficiency and reduce costs

Increase self‑service automation and empower agents with AI‑based insights and product and dialog recommendations to reduce average handle time, improve first contact resolution, and increase conversions. Use powerful analytics and reporting to identify opportunities to optimize customer journeys.

Kennebunk Savings strengthened its fraud defense with Nuance

Kennebunk Savings became the first community bank in New England to implement voice biometrics, choosing Nuance’s solution to authenticate customers in seconds using their natural speech.

Read the case study

Banking on conversational AI: five ways AI can drive growth

Voice interfaces powered by conversational AI are becoming the preferred way for many customers to interact with financial institutions.

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Real‑world business outcomes

60^%

increase in call deflection with Nuance Virtual Assistant

66^%

reduction in AHT with improved authentication

87^%

first contact resolution with Nuance Virtual Assistant

300^%

ROI from reduced fraud losses

Dedicated to credit unions and their members

Nuance solutions for credit unions has the tools and expertise to create members for life.

Better digital banking experiences, faster.

Deploy a superior digital customer experience in as little as four weeks with Nuance Banking Essentials for chatbots and virtual assistants. Using industry‑specific intents and proven experience, this AI‑based platform integrates with your data, enabling you to provide personalized responses on any channel and escalate to live chat as needed.

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Nuance was a clear industry leader. They have years of experience compared to new players, who didn’t have the depth of knowledge Nuance could provide.

Jennifer K. Johnson,

Senior Vice President, Senior Customer Experience Manager
Kennebunk Savings
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With Nuance voice biometrics, we get a clearer view of customer and fraudster behaviour, so we can keep genuine customers protected and take the fight to the criminals who are targeting their accounts.

Jason Costain

Head of Fraud Strategy and Relationship Management
NatWest Group
Read case study

With Nuance voice biometrics, we’ve reduced AHT dramatically, but it’s about more than just time and cost savings. We’ve made authentication stress‑free for members and agents, all while strengthening fraud protection for members and our credit union.

Paul Hendricks

Chief Information Officer
Virginia Credit Union
Read case study

Our AI‑powered voicebot brings intelligent conversations to life, and will help us deliver a transformative self‑service customer experience.

Shanti Ekambaram

President Consumer Banking
Kotak Bank
Read case study

Resources

White papers

Customer engagement in an era of rising fraud
Discover how regional banks are balancing the need to provide outstanding self-service experiences with the need to fight a sharp rise in identity fraud.
Digital innovation: a new imperative for financial institutions(pdf. Open a new window)
Learn about the opportunity for banks to reduce customer effort—and increase satisfaction.

Analyst report

Forrester: The Total Economic Impact™ Of The Nuance Virtual Assistant
Discover how the Nuance Virtual Assistant delivers a 353% three‑year ROI.

Case studies

Bangor Savings Bank makes authentication effortless with Nuance
Learn how Bangor Savings Bank removed the friction involved in traditional, question‑based authentication with biometrics.
NatWest Group fights fraud and improves customer experiences
Find out how the financial institution protects 19 million customers with biometric security from Nuance.
Virginia Credit Union delights members with secure account access
Discover how VACU uses voice biometrics to improve member experiences and agent satisfaction.
BNP Paribas Personal Finance optimizes its customer service with a VA
Learn about a pioneering project to increase customer service efficiency and improve the customer experience.

Secure conversational AI solutions for financial services

Invest in better customer experiences

Trusted to deliver by financial services leaders

Proven AI solutions. Proven business impact.

Dedicated to credit unions and their members

Resources

Learn how you can satisfy customers while reducing costs.