Invest in better customer experiences
Whether you need to level‑up your digital experiences, turn your IVR into an intelligent self‑service channel, or provide the ultimate in fraud prevention, Nuance AI for financial services solutions have you covered.
Trusted to deliver by financial services leaders
Nuance enterprise‑grade, AI solutions for financial services solutions offer superior self-service and human‑assisted experiences across voice and digital channels—with integrated fraud prevention and authentication from advanced, multimodal biometrics.
That’s why 19 of the 20 largest financial institutions in the world* choose Nuance to help them deliver personalized, frictionless, and secure customer experiences.
Proven AI solutions. Proven business impact.
Nuance helps financial services organizations worldwide meet growing customer demands for speed, convenience, and protection—whether they’re transferring funds, resetting a password, or checking on a suspicious transaction.
Provide innovative customer experiences in every channel to boost loan, card, and investment applications, increase CSAT, and reduce churn. Build sustainable competitive advantage by offering every customer the effortless, conversational experiences they expect, however and wherever they choose to engage with you.
Eliminate the friction of PINs and passwords by using voice, behavioral, and conversational biometrics to authenticate customers based on who they are, not what they know or have. Proactively identify fraudsters before they can strike—protecting your customers, mitigating losses, and helping fraud teams detect, prevent, and investigate more fraud.
Increase self‑service automation and empower agents with AI‑based insights and product and dialog recommendations to reduce average handle time, improve first contact resolution, and increase conversions. Use powerful analytics and reporting to identify opportunities to optimize customer journeys.
Kennebunk Savings became the first community bank in New England to implement voice biometrics, choosing Nuance’s solution to authenticate customers in seconds using their natural speech.
Voice interfaces powered by conversational AI are becoming the preferred way for many customers to interact with financial institutions.
increase in call deflection with Nuance Virtual Assistant
reduction in AHT with improved authentication
first contact resolution with Nuance Virtual Assistant
ROI from reduced fraud losses
Dedicated to credit unions and their members
Nuance solutions for credit unions has the tools and expertise to create members for life.
Deploy a superior digital customer experience in as little as four weeks with Nuance Banking Essentials for chatbots and virtual assistants. Using industry‑specific intents and proven experience, this AI‑based platform integrates with your data, enabling you to provide personalized responses on any channel and escalate to live chat as needed.Get the data sheet(pdf. Open a new window)
Customer engagement in an era of rising fraud
Discover how regional banks are balancing the need to provide outstanding self-service experiences with the need to fight a sharp rise in identity fraud.
Digital innovation: a new imperative for financial institutions(pdf. Open a new window)
Learn about the opportunity for banks to reduce customer effort—and increase satisfaction.
Forrester: The Total Economic Impact™ Of The Nuance Virtual Assistant
Discover how the Nuance Virtual Assistant delivers a 353% three‑year ROI.
Bangor Savings Bank makes authentication effortless with Nuance
Learn how Bangor Savings Bank removed the friction involved in traditional, question‑based authentication with biometrics.
NatWest Group fights fraud and improves customer experiences
Find out how the financial institution protects 19 million customers with biometric security from Nuance.
Virginia Credit Union delights members with secure account access
Discover how VACU uses voice biometrics to improve member experiences and agent satisfaction.
BNP Paribas Personal Finance optimizes its customer service with a VA
Learn about a pioneering project to increase customer service efficiency and improve the customer experience.