Financial services—Improve customer engagement and prevent fraud

We have your next industry‑disrupting innovation

Whether driving exceptional customer engagement in digital channels, protecting your financial institution from fraud or enhancing self-service in the IVR, Nuance solutions have you covered.

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Banking experts share their authentication experiences

The increased volume of interactions and the adoption of remote agents have underscored the need for faster and more reliable authentication. Hear from innovative FIs on how they’ve transformed their authentication strategies to bolster security, enhance customer experience, and drive operational efficiencies.

Benefits

Better digital banking experiences, faster.

Speed deployment of a superior digital customer experience in as little as four weeks with Nuance Banking Essentials for chatbots and VAs. Using industry‑specific intents and proven experience, this AI-based platform integrates with your data, enabling institutions to provide personalized responses across any channel and the ability to escalate to live chat as needed.

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Offer the services people crave

Elevate your automated and live assistance capabilities through digital and voice channels to enhance customer care, decrease costs and increase share of wallet—all while protecting both you and your customers from fraud.

Your customers expect you to make their life easier—providing the account information and services they need, when they need it, on the channels they prefer. They also expect highly secure transactions with minimal friction. With Nuance, you can meet these seemingly incompatible demands.

Nuance provides an omni-channel experience that enables you to provide a more secure, personalized and satisfying banking experience with a clear competitive advantage across channels.

Get our latest resources
Financial Services Security (Open a new window)

On demand webinar: Securing the FI Contact Center
with Javelin (Open a new window)

Examine the realities in Financial Services contact centers and why there is urgency in making technology upgrades today and not waiting for tomorrow.

Watch it now(Open a new window)
Digital in Financial Services (Open a new window)

The Digitalization of Banking. A Threat or a Promise? white paper (Open a new window)

Meet the digital threat head-on and turn it into a promise. This white paper explores the promising landscape of digitalization for banking brands.

Get it now(Open a new window)

Our vision for financial services

We have a vision of the future filled with possibilities. Nuance invents intelligent technology for financial services organizations that helps every life it touches to do more in less time, with less effort—delivering the security and trust their customers expect.

Stats

The results are in

19

Of the 20 largest worldwide financial institutions use Nuance solutions*

* excluding China

15%

Decrease in AHT

75%

First contact resolution

Additional resources

White papers
Analyst report
Case studies
Blog posts
On-demand webinar

We understand the demands of financial services. Let’s work together to meet them.