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Financial services—Improve customer engagement and prevent fraud

We have your next industry‑disrupting innovation

Whether driving exceptional customer engagement in digital channels, protecting your financial institution from fraud or enhancing self-service in the IVR, Nuance solutions have you covered.

Offer the services people crave

Elevate your automated and live assistance capabilities through digital and voice channels to enhance customer care, decrease costs and increase share of wallet—all while protecting both you and your customers from fraud.

Your customers expect you to make their life easier—providing the account information and services they need, when they need it, on the channels they prefer. They also expect highly secure transactions with minimal friction. With Nuance, you can meet these seemingly incompatible demands.

Nuance provides an omni-channel experience that enables you to provide a more secure, personalized and satisfying banking experience with a clear competitive advantage across channels.

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Financial Services Security

Royal Bank of Scotland case study

Nuance voice biometrics used to quickly detect fraud attempts coming into its call center.

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Digital in Financial Services

The Digitalization of Banking. A Threat or a Promise? white paper

Meet the digital threat head-on and turn it into a promise. This white paper explores the promising landscape of digitalization for banking brands.

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Our vision for financial services

We have a vision of the future filled with possibilities. Nuance invents intelligent technology for financial services organizations that helps every life it touches to do more in less time, with less effort—delivering the security and trust their customers expect.

Benefits

Stats

The results are in

19

Of the 20 largest worldwide financial institutions use Nuance solutions*

* excluding China

15%

Decrease in AHT

75%

First contact resolution

Additional resources

White papers
Analyst report
Case studies
Blog posts
On-demand webinar

We understand the demands of financial services. Let’s work together to meet them.