Conversational AI solutions for healthcare

Superior healthcare experiences start here

Meet consumer demands for convenience on voice and digital channels with an AI‑powered omnichannel solution that automates outreach, provides assistance, and eases live agent workloads.

Seamless, efficient, and effective healthcare journeys

Nuance healthcare solutions help health payers, healthcare providers, and retail pharmacies deliver the seamless experiences people expect—increasing satisfaction and loyalty, and improving the healthcare consumer journey.

Benefits

Create better experiences at every touchpoint

Help people navigate their healthcare journey with ease—while improving your business outcomes.

Humana case study thumbnail

Fast, personalized self‑service

Humana creates an effortless customer experience with Nuance Conversational IVR in the cloud.

Real‑world business outcomes

2X

call containment

25%

reduction in missed appointment rates

80%

increase in IVR Net Promoter Score

81%

first contact resolution

Learn more about how you can deliver superior experiences in healthcare.