Insurance industry omni-channel customer engagement solutions | Nuance

Insurance—Delivering omni-channel customer engagement solutions for the insurance industry

Improve conversion and retention on a single platform

Nuance has an omni-channel customer engagement platform that will cut your live interaction operational costs and amaze your customers with a much more efficient and enjoyable experience.

A Nuance insurance solution for every stage of the customer journey

From the customer acquisition stage to quote confirmation and sign-up. From payment processing to claims, Nuance virtual assistants, live chat, outbound text or email, and conversational IVRs can help contain calls and boost satisfaction.

And all of this can be achieved on a single, omni-channel platform that ensures the customer receives relevant, accurate and timely information across voice, digital and outbound channels.

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Esurance case study

Esurance case study

Read how Nuance and Esurance worked together to propel online sales growth and customer satisfaction.

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Omni-channel engagement for insurance

Nuance's omni-channel customer engagement solutions work together to help Brandon to get back on track with his insurance payments and set up a payment plan to stay the course.

Benefits

Stats

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3%

Improvement in containment in the first year for Cigna following deployment by using customer insights

50%

Improved conversions for Esurance due to increased efficiency and visibility in chat

50%

Reduction in cost-to-serve for Direct Line Group after implementing live chat

Improve conversion and retention on a single platform

   United States & Canada