From the customer acquisition stage to quote confirmation and sign-up. From payment processing to claims, Nuance virtual assistants, live chat, outbound text or email, and conversational IVRs can help contain calls and boost satisfaction.
Click here to read our blog post on the four stages of the insurance customer journey.
Nuance's omni-channel customer engagement solutions work together to help Brandon to get back on track with his insurance payments and set up a payment plan to stay the course.
Improvement in containment in the first year for Cigna following deployment by using customer insights
Improved conversions for Esurance due to increased efficiency and visibility in chat
Reduction in cost-to-serve for Direct Line Group after implementing live chat