Omnichannel AI Solutions for Insurance Industry

AI‑first solutions for omnichannel customer experiences

From policy purchase through payment processing to claims adjustments, Nuance solutions help insurers increase customer satisfaction while reducing costs across voice and digital channels. And with our advanced biometric authentication, insurers can fight back against a rising tide of fraud.

That’s why leading insurers trust Nuance to help them increase conversions, reduce churn, mitigate fraud risk, and streamline operations.

^$1.6M

cost savings from call deflection in one quarter

Benefits

Conversational experiences that get results

Nuance conversational AI solutions for the insurance industry provide intelligent, consistent omnichannel experiences throughout the customer journey, helping insurers convert and retain more customers, give agents more support, and prevent more fraud.

Improve customer experience and conversion

Create conversational, automated experiences that answer customer queries, guide customers to the right resources, and even provide quotes—with seamless transitions to live agents when required. Use proactive notifications to convert more customers and send timely payment reminders and claims status updates.

Streamline authentication and prevent fraud

Protect your brand from ever‑increasing transactional fraud and account takeovers, with AI‑powered fraud prevention that authenticates people based on who they are, not what they know. Use multimodal biometrics to streamline authentication, removing customer effort while preventing fraud across voice and digital channels.

Explore authentication and fraud solutions

Increase efficiency and reduce costs

Use our AI‑first approach to automate as much as possible across policy buying, premium payment, and claims processes. When live assistance is needed, give agents AI‑based insights to handle inquiries quickly and effectively. And use intuitive analytics to continuously optimize your customer engagement program.