Automate the help desk and increase security
Reduce IT costs, improve productivity, and prevent fraud.
IT help desks are inundated with password reset requests from employees.
But necessary security measures create a long, frustrating process that often requires a human IT agent. Every minute spent resetting a password means minutes of lost productivity. And every call to the help desk means added costs associated with IT infrastructure and agent time. Get the infographic to explore more.
Empower employees with fast, secure password resets available 24x7
With Nuance, you can give employees the ability to securely reset their passwords 24x7 with no IT agents involved. Our conversational IVR and biometric authentication solutions can reliably verify employees in seconds in a completely automated way, getting them back to work more quickly, reducing IT costs, and blocking an important fraud attack vector.
Mohammed Al-Salman
VP Technology
Riyad Bank
IT Help desk security challenges
Outdated employee authentication hurts productivity, adds costs, and leads to fraud.
$1M
spent on password resets yearly by large organizations
40%
of IT help desk calls are related to passwords
80%
of cybercrime attacks are password‑related
1/3
of fraud attacks occur due to lack of internal controls
Real‑world outcomes
Reduce IT costs, improve employee productivity, and protect your business.
99%
authentication success rate
0.5s
of audio to authenticate
5-25
minutes of employee time saved per password reset
90%
detection of fraud at high accuracy
Why Nuance
500+
enterprise deployments
600M+
biometric prints enrolled
8B+
transactions secured yearly
$2B+
annual fraud savings