Fast, secure account recoveries and password resets
Increase revenue, reduce costs, and prevent fraud in digital transactions.
Every second spent resetting a password increases the likelihood that your customer will abandon their transaction.
But necessary security measures like one‑time passcodes and calls to the contact center add minutes to the process, even as they leave you vulnerable to account takeovers and create costs in your contact center. Get the infographic to explore more.
Streamline and protect the account recovery process with Nuance Gatekeeper
With Nuance Gatekeeper, you can transform outdated account recovery procedures into secure, frictionless experiences. Gatekeeper uses advanced voice biometrics and fraud detectors to securely verify customers in seconds when they request a password reset—improving their experience, reducing costs, and preventing account takeovers.
Outdated authentication creates poor experiences, reduces revenue, and leads to fraud.
of people reset a password every 90 days
of shoppers have abandoned an online purchase due to forgetting a password, trouble logging in, or issues receiving a one‑time passcode
of businesses report increasing fraud losses from account takeovers
of SMS‑based account recoveries fail
Improve experiences, reduce costs, and prevent fraud.
authentication success rate
or less to verify by voice in‑app
detection of fraud at high accuracy
minutes saved per password reset call deflected
biometric prints enrolled
transactions secured yearly
annual fraud savings
Nuance Gatekeeper(pdf. Open a new window)
Discover integrated biometric authentication and intelligent fraud prevention for every channel.
2020 IVR research survey infographic (pdf. Open a new window)
Quick access to key findings from our research survey report on IVRs worldwide.
Opus Research 2022 Intelligent Authentication and Fraud Prevention Intelliview
Learn why Nuance was named the market leader in biometrics technology by Opus Research in its annual assessment of the market landscape.