To meet customer expectations for engaging, effective digital experiences, a high‑performing, AI‑based virtual assistant (VA) is essential. But Forrester recently found that many brands are struggling to create VAs that provide the cost savings and customer satisfaction they were looking for.
Customer engagement leaders told Forrester their VA programs had been plagued by hidden costs, unforeseen time commitments, and a lack of in‑house expertise. Until they came to Nuance.
Get your copy of the Forrester Total Economic Impact™ study to discover how the Nuance Virtual Assistant provides advanced capabilities that create powerful business outcomes—delivering payback in less than six months and a 353% three‑year ROI.
You’ll discover how the Nuance Virtual Assistant can help you:
1
Reduce costs and improve agent productivity—deflect up to 50% more calls and reduce AHT by 20%
2
Increase sales with lower cart abandonment and 20% higher conversion rates
3
Add 20 points to your NPS—and boost customer satisfaction scores by up to 30%
4
Understand and respond to customer needs, creating experiences that sharpen your competitive edge