Forrester | The Total Economic Impact™ Of The Nuance Virtual Assistant
Customer engagement leaders told Forrester their VA programs had been plagued by hidden costs, unforeseen time commitments, and a lack of in‑house expertise. Until they came to Nuance.
Get your copy of the Forrester Total Economic Impact™ study to discover how the Nuance Virtual Assistant provides advanced capabilities that create powerful business outcomes—delivering payback in less than six months and a 353% three‑year ROI.
You’ll discover how the Nuance Virtual Assistant can help you:
Reduce costs and improve agent productivity—deflect up to 50% more calls and reduce AHT by 20%
Increase sales with lower cart abandonment and 20% higher conversion rates
Add 20 points to your NPS—and boost customer satisfaction scores by up to 30%
Understand and respond to customer needs, creating experiences that sharpen your competitive edge