Rapid tech advancements, the DIY trend and overwhelming consumer preference for conversational interfaces have propelled virtual assistants into a focal point for digital self‑service.
Decision makers need a framework to compare the leading solutions providers against criteria that have direct impact on CX and operational efficiency.
Opus Research’s new report “Decision Makers’ Guide to Enterprise Intelligent Assistants” does just that.
Download the report to get a comprehensive assessment of the current landscape, with special focus on companies offering enterprise-class solutions and their rankings in the following four key areas:
Enabling platforms & technologies
Integration points & scalability
Track record & enterprise IA maturity
Future plans & vision
Spoiler alert: Nuance earned the highest score among the 16 solution providers evaluated.