Analyst Report

Opus Research: Decision Makers’ Guide to Enterprise Intelligent Assistants, 2019 Edition

A comprehensive assessment of solution providers bringing natural language processing, machine learning and AI & analytics to power digital self‑service solutions.

Opus IA 2019 Report

Rapid tech advancements, the DIY trend and overwhelming consumer preference for conversational interfaces have propelled virtual assistants into a focal point for digital self‑service.


Decision makers need a framework to compare the leading solutions providers against criteria that have direct impact on CX and operational efficiency.


Opus Research’s new report “Decision Makers’ Guide to Enterprise Intelligent Assistants” does just that.


Download the report to get a comprehensive assessment of the current landscape, with special focus on companies offering enterprise-class solutions and their rankings in the following four key areas:

1

Enabling platforms & technologies

2

Integration points & scalability

3

Track record & enterprise IA maturity

4

Future plans & vision

Spoiler alert: Nuance earned the highest score among the 16 solution providers evaluated.


First tell us a bit about yourself: