Analyst Report

Opus Research: Decision Makers’ Guide to Enterprise Intelligent Assistants, 2021 Edition

A comprehensive assessment of solution providers bringing natural language processing, machine learning and AI & analytics to power digital self‑service solutions.

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Better customer engagement, all around.

1

Enabling platforms & technologies

2

Integration points & scalability

3

Track record and intelligent assistant maturity

4

Future plans & vision

Spoiler: We’re proud to report that Nuance has been ranked ahead of the pack for the fourth consecutive year!

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