Analyst Report
Opus Research: Decision Makers’ Guide to Enterprise Intelligent Assistants, 2021 Edition
A comprehensive assessment of solution providers bringing natural language processing, machine learning and AI & analytics to power digital self‑service solutions.
Better customer engagement, all around.
Intelligent Assistants (IAs) are now part of nearly every organization’s strategy to improve customer experience and employee productivity.
But faced with a diverse and complex marketplace, enterprise decision makers need a way to effectively evaluate and compare the leading solution providers, based on the criteria that truly matter.
The “Decision Makers’ Guide to Enterprise Intelligent Assistants” from Opus Research does just that.
Download the report to get a comprehensive assessment of the intelligent assistant landscape, with special focus on companies offering enterprise-class solutions and their rankings in four key areas:
1
Enabling platforms & technologies
2
Integration points & scalability
3
Track record and intelligent assistant maturity
4
Future plans & vision
Spoiler: We’re proud to report that Nuance has been ranked ahead of the pack for the fourth consecutive year!