The Future of CX in a 5G World

Research report

The Future of CX in a 5G World

Discover insights from telco leaders on the impact of 5G on CX and learn how they’re preparing for the future of customer engagement today.

For communications service providers (CSPs), 5G will bring massive advances in speed and capacity. But that’s just the beginning.

Are you prepared for how these advances will completely change the way you interact with customers?

This report from Omdia brings together insights from seven executives at global CSPs to uncover why 5G is set to have such a big impact on CX—and explore the new opportunities it will bring to enhance customer relationships.

Download the report to look inside the telco customer engagement revolution and discover how industry leaders plan to use 5G to:


Unlock the potential of AI and intelligent automation to transform customer interactions


Enter a new world of hyper‑personalized experiences that predict customer needs


Eliminate friction and minimize customer effort in channel‑less engagements


Build stronger, longer, and more profitable customer relationships

Get the report