Biometric Authentication

Cut AHT by 37 seconds

This is just one of the benefits of Nuance biometric authentication. Schedule a personal demo and see why organizations are replacing PINs and passwords with biometrics, significantly improving contact center efficiency.

Biometric authentication delivers for Virginia Credit Union

When this credit union (among the top 10% in the U.S.) determined that its agent-driven authentication processes required too much time and relied on easily found information, it wanted to offer easier, faster, yet still highly secure authentication. Any simplification needed to reduce the amount of time agents spent on each call without requiring members to learn complex new methods.

Schedule your personal demo and learn how Virginia Credit Union was able to:


Achieve an AHT savings equivalent to 2 full-time employees per month


Achieve 79,000+ verified matches in the first year


Go from design to deployment in 6 months

Schedule your personal demo today!

Discover how to drive contact center cost savings and efficiency with Nuance biometrics.