When this credit union (among the top 10% in the U.S.) determined that its agent-driven authentication processes required too much time and relied on easily found information, it wanted to offer easier, faster, yet still highly secure authentication. Any simplification needed to reduce the amount of time agents spent on each call without requiring members to learn complex new methods.
Schedule your personal demo and learn how Virginia Credit Union was able to:
Achieve an AHT savings equivalent to 2 full-time employees per month
Achieve 79,000+ verified matches in the first year
Go from design to deployment in 6 months
Discover how to drive contact center cost savings and efficiency with Nuance biometrics.