Nuance presents

A catalyst for CX success: Expert Q&A series

The contact center has experienced dramatic changes in a very short time. Join us for this live Q&A series where our experts will share insights from the field on how you can cope with today’s challenges and prepare for the future with renewed confidence.

Discover how organizations are meeting today’s urgent CX challenges—while developing new mindsets, processes, and capabilities that will prove invaluable in the post-COVID-19 era. The best part? You can ask your own burning questions—and we’ll answer them live.

Upcoming sessions

The new rules of messaging: Reaching customers where they are

Date: Wednesday, June 3
Time: 1:00PM EST | Duration: 30 minutes

Messaging has become an even bigger and more critical part of our daily lives. That's why the most innovative brands are finding new ways to engage with customers and new messaging platforms to meet their preferences. But what makes messaging such a critical focus for brands today--especially amid the current disruption? And what can it offer customers that phone calls can’t?

In this session, we’ll take a look at how messaging platforms are fueling smarter customer engagement and how they can help meet your customers’ expectations.

Digital transformation: Best practices for virtual assistants – Part 2

Date: Wednesday, June 17
Time: 1:00PM EST | Duration: 30 minutes

There’s no doubt that virtual assistants can deliver a better customer experience and reduce costs. But, to get real value, it’s vital to take a step back and review your virtual assistant’s performance and influence on CSAT (and your bottom line).

In Part 2 of our best practice’s session, we’ll explore key considerations to optimize your virtual assistant like: Is it achieving the goal you set out at the start? Is it causing an improvement in customer experience? And, how best can you improve its performance based on data and analytics?

Don’t miss out on these valuable insights and the opportunity to get all your questions answered. Register now.

Register to view past sessions

On-demand event
On-demand event
On-demand event
On-demand event

Register now to attend the Q&A series

After you register, details will be sent to you for each session.