The contact center has experienced dramatic changes in a very short time. Watch our on-demand series to hear insights from the field on how you can cope with today’s challenges and prepare for the future with renewed confidence.
In Part 2 of our best practice’s session, we’ll explore key considerations to optimize your virtual assistant like: Is it achieving the goal you set out at the start? Is it causing an improvement in customer experience? And, how best can you improve its performance based on data and analytics?
The most innovative brands are finding new ways to engage with customers and new messaging platforms to meet their preferences. In this session, we look at how messaging platforms are fueling smarter customer engagement and how they can help meet your customers’ expectations.
With the recent shift to a stay-at-home world, there is a significant increase in fraudster attacks against contact centers. In this session, we’ll answer your questions on the best ways to safeguard the customer and agent experience while fighting the new influx of fraud attempts.
With call volumes spiking and the contact center workforce being disrupted, now is the time to double-down on virtual assistants. In this session we share best practices for delivering virtual assistant conversations that quickly solve customer problems, while reducing contact center costs.
How do you make your agents’ work life easier, keep them safe and ensure that they have the skillsets to meet customer expectations? In this session, we’ll provide insights on how to set up your remote agents for success now—and in the future.