These are challenging times that are affecting all of us in profound ways as we each learn how to live and work within a new reality. We are aware of the significant challenges for many of our customers and want to thank those across the industries we serve that are providing a sense of stability and allowing all of us to keep in touch.
We understand that our customers operate in the most critical industries and exceptional, uninterrupted service is vital. We have robust continuity and disaster recovery capabilities in place to avoid service disruption. These measures include redundant operation centers with support personnel located across multiple regions and countries, highly redundant remote connectivity for a decentralized workforce, and an ongoing review process of suppliers’ and vendors’ business continuity plans.
COVID-19 has profoundly shifted the relationship between customers and the organizations they depend on. It’s clear that now is a time for listening to customers and employees, identifying their needs, and meeting them as swiftly as possible.
Visit the Catalyst for CX Success infohub for more insights and resources on how organizations can better manage customer engagement amid disruption—and beyond.
To get started, please:
1. Contact your Account Executive (AE) or;
2. Contact your Customer Success Manager (CSM)
If you don’t know your AE or CSM, please complete this form.