Summary
Reduction in authentication time (in seconds)
48
Voice authentication savings per call
...
Voice authentication savings annually
...
Resources
Major financial institution passively authenticates customers in the IVR
Learn how this company creates a better experience and saves time for both callers and agents by seamlessly authenticating 79% of customers even before they reach an agent.
Virginia Credit Union delights members with secure account access
Find out how VACU delivers better experiences, saves 84 seconds of average handle time, and increases agent productivity by authenticating members with Nuance.
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