Biometric authentication. Better security. Better experience.

Improve member experience and agent satisfaction

Biometric authentication is an opportunity that innovative organizations use to deliver great customer and agent experiences. Schedule a personal demo and see how Virginia Credit Union reinvented its authentication strategy. Partnering with Nuance, it replaced slow and inefficient processes with a biometrics solution that members love and allows agent to spend more time addressing members’ specific needs.

“Members…love the Voice ID application because it takes only seconds to verify their identity without all of the questions we used to ask.”

When Virginia Credit Union (among the top 10% in the U.S.) determined that its agent‑driven authentication processes required too much time and relied on easily found information, it wanted to offer easier, faster, yet still highly‑secure authentication. Any simplification needed to reduce the amount of time agents spent on each call without requiring members to learn complex new methods.

Want to achieve results similar to Virginia Credit Union?

Schedule a personal demo to discover how Nuance Biometrics can help you achieve better CX and agent satisfaction.