Biometric authentication is an opportunity that innovative organizations use to deliver great customer and agent experiences. Schedule a personal demo and see how Virginia Credit Union reinvented its authentication strategy. Partnering with Nuance, it replaced slow and inefficient processes with a biometrics solution that members love and allows agent to spend more time addressing members’ specific needs.
When Virginia Credit Union (among the top 10% in the U.S.) determined that its agent-driven authentication processes required too much time and relied on easily found information, it wanted to offer easier, faster, yet still highly-secure authentication. Any simplification needed to reduce the amount of time agents spent on each call without requiring members to learn complex new methods.
Schedule a personal demo to discover how Nuance Biometrics can help you achieve better CX and agent satisfaction.