The Contact Center as a Service (CCaaS) evolution
Better customer experience, all around.
As contact centers move to cloud based CCaaS models, AI will add the vital ingredient that delivers better joint customer and agent experiences. Explore how to unlock the benefits of the cloud and AI for your existing contact center investments.
You'll learn how to:
Reduce TCO by leveraging existing telephony channel investments with new digital options
Have a secure omnichannel, connected experience across traditional voice and digital channels
Intelligently automate or direct inbound calls to digital channels
Deploy a true virtual assistant
Use AI to coach and guide agents