Based on data from the 2023 Omnichannel Customer Service Index, we’ve compiled all the learnings from the top 120+ U.S. retailers to give you an actionable checklist at each stage, to improve your customer’s journey and overall buying experience.
In the Discovery eBook, you’ll learn:
1
What are the industry standards or “table stakes” in terms of the Discovery phase?
2
Who are the 22 retail leaders in Discovery and what are they doing differently?
3
What is your Discovery experience missing and how can it be improved?
Together, Microsoft and Nuance can help your brand provide exceptional customer connections while landing transformative outcomes. Our outcomes focused AI solutions help retailers deliver personalized customer experiences, improving agent productivity, safeguarding interactions, and optimizing agile operations—all available from one industry leader. That’s why we are the sponsors of this year’s Omnichannel Customer Service Index—to provide key market and consumer insights that help retailers fulfill their CX transformation efforts.
