CCW

 
Better customer experience, all around.

Join us at Customer Contact Week

Caesar’s Forum | Las Vegas | June 20–23, 2022

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Booth #241

When it comes to delivering better experiences for both customers and agents alike, the most powerful advancement you can make is a partnership with Nuance.

Request a meeting or demonstration and discover how Nuance can deliver better customer and agent experiences with AI.

Not attending Customer Contact Week (CCW) but still want to learn how to deliver customer experiences with exceptional value and superior results? Complete the form and a Nuance representative will contact you to schedule an introductory call or meeting at your facility for a time most convenient for you.

Join us at our workshop

Seamless and Secure CX: Unlocking the new secret to customer loyalty

Tuesday, June 21st | 1:30–3:30 PM

In an increasingly virtual world, customers want frictionless, omnichannel interactions with the brands they do business with. At the same time, they assume their identities and finances will be guarded from fraudsters trying to take over their accounts. In this workshop, USAA joins Nuance and Microsoft to share how an ecosystem of AI biometrics solutions integrated into all customer member experiences has been the key to USAA’s success in maintaining a loyal membership base and the highest levels of secure customer service in the financial services industry.

Speakers:
  • Kevin D. Martin, Director, Senior Experience Owner Identity & Access Management, USAA
  • Rachel Ashby, Director, Solutions Marketing, Nuance 
  • James Wang. Director Business Applications, Microsoft
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See what you + Nuance can do

Request a meeting or demo.