12 best practices for omni-channel retail customer engagement

Field guide

12 best practices for omni‑channel retail CX

Learn the top dos and don'ts from our retail CX veterans.

Better shopping experience, all around.

With 1 in 3 customers willing to walk away from a brand they love after just one bad experience, getting CX right is imperative to your bottom line.

Download our field guide for retail CX insights, including:


Shifting the right customers to the right digital channels


Personalizing experiences and predicting shoppers’ needs


Fighting fraud and removing friction

Get the guide