Field guide

12 best practices for omni‑channel retail CX

Learn the top DOs and DON’Ts from our retail CX veterans.

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Better shopping experience, all around.

With 1 in 3 customers willing to walk away from a brand they love after just one bad experience, getting CX right is imperative to your bottom line.

Download our field guide for retail CX insights, including:


Shifting the right customers to the right digital channels


Personalizing experiences and predicting shoppers’ needs


Fighting fraud and removing friction

Get the guide