Guide

Chatbot fails: 11 reasons they break and how to fix them

How to optimize your chatbot to improve CSAT

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Better customer engagement, all around.

Despite the “chat” in their name, many chatbots aren’t great at holding a conversation. That can result in a frustrating experience for your customers, and a negative impact on customer satisfaction scores.

Download our guide to learn how to:

1

Use customer insights to identify the most helpful behaviors for your chatbot

2

Play to the strengths of each channel for an impressive conversational experience

3

Establish your escalation strategy and make the transition to an agent seamless when needed

4

Deliver more secure self‑service experiences to protect customers from fraudsters

Whether you’re about to release your first virtual assistant into the world, or you’re wondering why your existing one isn’t working as planned—we’ll share the last word on chatbot success.

Get the guide