Better customer experience, all around.
New technology platforms are accelerating proliferation of intelligent assistants and chatbots by giving departmental executives direct command over the predictive, cognitive and Natural Language Processing (NLP) resources used to deliver high‑quality conversational experiences.
Intelligent Assistance took root initially as simple chatbots or AnswerBots found, for example, on the “Contact Us” page to demonstrate a measurable decrease in transfers to live chat agents. Now, there are low barriers to getting started with chatbots, thanks to well‑defined templates, timetables and roadmaps based on past experiences and informed by the sum of knowledge and conversations gleaned from experience across multiple verticals.
This Opus Research paper, DIY Guide to Chatbots and Virtual Assistants, provides practical rules for successful deployments, based on insights gained from more than a decade of real-world experience.