Digital engagement InfoHub
Target customers for better business outcomes
Our powerful targeting engine enables you to proactively target customers with the right kind of engagement at the right time—using real‑time analytics, agent availability and historical information—resulting in increased sales conversions and an overall improved, personalized experience for your customers.
improvement in upsells
AHT reduction
NPS increase
automated FCR
Featured resources
Will next level personalization delight your customers? Absolutely. But improving CX isn’t the only reason to get more personal. Download our guide today to learn 5 principles for successful personalization.
Get our survival guide for CX leaders for practical advice on how to accelerate strategic digital transformations.
Download this Opus Research DIY Guide to Chatbots and Virtual Assistants report to read practical rules for successful deployments, based on insights gained from more than a decade of real‑world experience.
Explore our comprehensive yet flexible solution designed to deliver seamless customer journeys.
Learn moreCase studies
Learn how Banco Macro introduced more automation across customer engagement channels.
When the COVID‑19 pandemic forced the UK to go into a national lockdown in March 2020, HM Revenue and Customs (HMRC)—the UK’s tax, payments and customs authority—had to act fast to support the nation.
Explore how Cabify improves communication and CX.
Analyst reports
Discover how the Nuance Virtual Assistant delivers a 353% three‑year ROI.
Download the report to get a comprehensive assessment of enterprise‑grade intelligent assistant solutions—and learn why Nuance is named a leader for the fifth consecutive year.
On-demand webinars
Hear lessons learned and valuable insights from guests Forrester Research and Nuance VA customer, Swedbank, on why digital engagement tools like virtual assistants are so crucial for effective, engaging customer experiences—and how they can deliver powerful business outcomes from major operational savings to meaningful CX improvements.
Watch the on‑demand series to explore fast, simple ways to maximize the value of your existing Nuance investments while offering standout digital experiences.
Blogs
Learn how Microsoft and Nuance are helping our customers build consumer experiences to achieve business outcomes.
Explore why Nuance and Microsoft have never been more confident in our ability to continue offering organizations unprecedented AI‑powered customer engagement solutions.
Blog series
The ROI of digital CX
Why an intelligent virtual assistant is an essential element of your CX journey.
How digital self‑service helps empower agents, improve CX, and boost sales.
How to convince your stakeholders and what to think about when choosing your vendor.
Solutions
AI-powered omnichannel customer engagement
Provide intelligent, conversational, personalized self‑service to address the most common questions or resolve issues without talking to an agent.
Give customers more control over how and when they engage—while improving agent productivity.
Proactively start a conversation with customers through their preferred digital channel.
Use AI‑based self‑service and call deflection capabilities to shift customers from the IVR to digital channels.