Guide
Transform the banking experience with personalization
Will next‑level personalization delight your customers? Absolutely. But improving CX isn’t the only reason to get more personal. Download our guide today to learn 5 principles for successful personalization.
Featured case studies
Bangor Savings Bank makes authentication effortless with Nuance
Learn how Bangor Savings Bank removed the friction involved in traditional, question‑based authentication with biometrics.
Increase efficiency to improve the customer experience
BNP Paribas Personal Finance optimizes its customer service with the additional of Nuance Virtual Assistant.
Reinventing authentication at Virginia Credit Union
Discover how a pioneering credit union gave its members an authentication experience they love and cut Average Handle Time by 84 seconds.
NatWest Group fights fraud and improves customer experiences
NatWest Group (formerly RBS Group) uses Nuance voice biometrics technology to quickly detect fraud attempts coming into its call centre, and disrupt organised crime activities across all its customer engagement channels.
Nuance is a part of the Microsoft Digital Contact Center Platform
Explore our comprehensive yet flexible solution designed to deliver seamless customer journeys.
Learn moreFeatured blog
The future of customer engagement is bright with Microsoft and Nuance
Explore why Nuance and Microsoft have never been more confident in our ability to continue offering organizations unprecedented AI‑powered customer engagement solutions.
Solutions
AI-powered omnichannel customer engagement
Digital and messaging solutions
Put customers in control of the conversation—improving self‑service experiences, customer satisfaction scores, and operational efficiency.
Nuance AI‑powered digital and enterprise messaging solutions work together to streamline cross‑channel customer engagements and accelerate resolution times, so you can deliver the superior experiences your customers expect.
Voice and IVR solutions
Nuance voice and IVR solutions give customers natural, conversational experiences and effective, satisfying self‑service interactions.
Our Conversational IVR, Call Steering, and Dragon TV automate and personalize conversational customer engagements. And our Voice‑to‑Digital solutions use AI‑based self‑service and call deflection to move callers to less expensive, more convenient digital channels.
Contact Center AI
Explore Nuance award‑winning AI for contact center solutions for improved conversational customer engagements, biometric authentication, and agent efficiency.
Deploy industry‑specific AI solutions built on deep industry expertise and insights from billions of customer interactions. And protect your investment in existing customer service applications, wherever your cloud journey takes you, with easy portability and no need to rewrite.
Biometric authentication and intelligent fraud prevention
Improve experiences, reduce costs, and fight fraud with the latest in biometric verification and AI fraud prevention technologies.
With seamless, secure biometric authentication and intelligent fraud prevention through Nuance Gatekeeper, improve customer and agent experiences, reduce operational costs, prevent fraud, and protect your brand.
AI-first intelligent engagement
Explore how we can help you deliver superior experiences, empower agents, and prevent fraud across any or all moments of a customer’s journey.
Nuance solutions for financial services (Play a video)
Create conversational, secure experiences for customers through digital, voice, or when speaking with an agent.
Nuance AI solutions for agents (Play a video)
Empower your agents to be more productive while delivering secure, superior customer experiences.
Nuance Digital engagement solutions (Play a video)
Deliver personalized, connected experiences across asynchronous messaging channels.
Nuance authentication and fraud prevention solutions (Play a video)
Streamline, protect, and personalize every customer interaction with Nuance Gatekeeper.
Make your IVR work harder (Play a video)
Modernize the customer experience with cloud‑based digital solutions and meet customer expectations with quick, easy engagement.
Better digital banking experiences, faster.
Speed deployment of a superior digital customer experience in as little as four weeks with Nuance Banking Essentials for chatbots and VAs. Using industry‑specific intents and proven experience, this AI-based platform integrates with your data, enabling institutions to provide personalized responses across any channel and the ability to escalate to live chat as needed.
Get the data sheet(pdf. Open a new window)Analyst reports
Why industry analysts rank Nuance so highly
Learn why independent analysts consistently rank our virtual assistant and biometric authentication technologies as industry‑leading solutions.
Opus Research 2022 Intelligent Authentication and Fraud Prevention Intelliview
Learn why Nuance was named the market leader in biometrics technology by Opus Research in its annual assessment of the market landscape.
Opus Research: Decision Makers’ Guide to Enterprise Intelligent Assistants, 2022 Edition
Discover why Nuance has been ranked ahead of the pack for the fifth year in a row in Opus Research’s comprehensive assessment of the intelligent assistant landscape.