Better customer experience, all around.

Improve customer engagement and prevent fraud

Welcome to the Financial services resource hub. Get the latest insights to help your financial institution drive exceptional customer engagement, agent efficiency and prevent fraud.

Guide

Transform the banking experience with personalization

Will next‑level personalization delight your customers? Absolutely. But improving CX isn’t the only reason to get more personal. Download our guide today to learn 5 principles for successful personalization.

Featured case studies

Nuance is a part of the Microsoft Digital Contact Center Platform

Explore our comprehensive yet flexible solution designed to deliver seamless customer journeys.

Learn more

Featured blog

The future of customer engagement is bright with Microsoft and Nuance

Explore why Nuance and Microsoft have never been more confident in our ability to continue offering organizations unprecedented AI‑powered customer engagement solutions.

Solutions

AI-powered omnichannel customer engagement

AI-first intelligent engagement

Explore how we can help you deliver superior experiences, empower agents, and prevent fraud across any or all moments of a customer’s journey.

Better digital banking experiences, faster.

Speed deployment of a superior digital customer experience in as little as four weeks with Nuance Banking Essentials for chatbots and VAs. Using industry‑specific intents and proven experience, this AI-based platform integrates with your data, enabling institutions to provide personalized responses across any channel and the ability to escalate to live chat as needed.

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Analyst reports

Why industry analysts rank Nuance so highly

Learn why independent analysts consistently rank our virtual assistant and biometric authentication technologies as industry‑leading solutions.

Let us show you why 19 out of 20 of the top financial institutions use Nuance.