Better shopping experience, all around.

Reshaping the retail customer journey

Welcome to the Retail CX Resource Hub, your one‑stop shop for the best voice, digital and messaging content for retailers. Check out the latest videos, guides, on‑demand webinars and more to help take your customer experience to the next level.


Level up your retail CX with AI‑powered personalization

Will next‑level personalization delight your customers? Absolutely. But improving CX isn’t the only reason to get more personal. Download our new guide today to learn 5 principles for successful personalization.

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Nuance solutions for retail

Give your customers a simplified, seamless and secure shopping experience—everywhere—with AI‑powered solutions for retailers.

Forrester: The Total Economic Impact™ Of The Nuance Virtual Assistant

Discover how the Nuance Virtual Assistant provides advanced capabilities that create powerful business outcomes—delivering payback in less than six months and a 353% three‑year ROI.

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AI-powered omnichannel customer engagement

Better digital retail experiences, faster.

Speed deployment of a superior digital customer experience in as little as four weeks with Nuance Retail Essentials for chatbots and VAs. Using industry‑specific intents and proven experience, this AI‑based platform integrates with your data, enabling brands to provide personalized responses across any channel and the ability to escalate to live chat as needed.

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Let us show you why 11 of the top 15 largest retailers chose Nuance.
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