Microsoft Digital Contact Center Platform

Microsoft + Nuance = seamless customer journeys

Optimize your customer engagement strategy with the combined capabilities of Nuance’s solutions and Microsoft Dynamics 365 and Teams. Explore the Microsoft Digital Contact Center Platform and see why we do it better.

One platform for complete omnichannel engagement

See how one platform helps you engage customers through a variety of voice, video, and other digital engagement channels while simultaneously delivering high levels of automation with innovative customer and agent experiences.

Bringing the power of AI to the contact center

Explore the Microsoft Digital Contact Center Platform—an open, extensible, and collaborative platform for delivering seamless, omnichannel customer engagement at scale—built with AI at its heart, powered by Nuance.

The Contact Center as a Service (CCaaS) evolution

As contact centers move to cloud based CCaaS models, AI will add the vital ingredient that delivers better joint customer and agent experiences. Explore how to unlock the benefits of the cloud and AI for your existing contact center investments.

Exceptional engagement as the rule

Today’s customers expect more engaging, personalized service experiences from the brands they choose. They want flexibility to engage on their channel of choice plus intelligent self‑service that offers always‑on digital convenience. And they expect agents, whether human or virtual, to not just know who they are, but to already have an idea why they are reaching out and how to help.

The Microsoft + Nuance difference

Can your existing customer experience platform offer all these benefits and features?

Unmatched outcomes

The best outcomes are achieved through a single cloud infrastructure


increase in Net Promoter Score (NPS) for customer service


saved annually with sophisticated fraud detection


fewer agents needed through improved productivity


increase in new sales

It’s your contact center, only smarter

Blog series

The AI‑powered contact center