Microsoft Digital Contact Center Platform
Microsoft and Nuance can help your organization provide exceptional customer connections while landing transformative outcomes. Our outcomes‑focused AI solutions help organizations deliver personalized customer experiences, improving agent productivity, safeguarding interactions, and optimizing agile operations.
Bringing the power of AI to the contact center
Explore the Microsoft Digital Contact Center Platform—an open, extensible, and collaborative platform for delivering seamless, omnichannel customer engagement at scale—built with AI at its heart, powered by Nuance.
Exceptional engagement as the rule
Today’s customers expect more engaging, personalized service experiences from the brands they choose. They want flexibility to engage on their channel of choice plus intelligent self‑service that offers always‑on digital convenience. And they expect agents, whether human or virtual, to not just know who they are, but to already have an idea why they are reaching out and how to help.
Why Microsoft + Nuance
Higher quality, more efficiency, and greater cost and revenue impact for better outcomes.
increase in Net Promoter Score (NPS) for customer service
saved annually with sophisticated fraud detection
fewer agents needed through improved productivity
increase in new sales
Discover how Nuance AI, Dynamics 365, and Microsoft Teams could shape the future of your contact center.