Microsoft Digital Contact Center Platform

 
Microsoft Digital Contact Center Platform

Microsoft + Nuance = seamless customer journeys

Introducing the Microsoft Digital Contact Center Platform. Optimize your customer engagement strategy with the combined capabilities of Nuance’s solutions and Microsoft Dynamics 365 and Teams.

Microsoft and Nuance can help your organization provide exceptional customer connections while landing transformative outcomes. Our outcomes‑focused AI solutions help organizations deliver personalized customer experiences, improving agent productivity, safeguarding interactions, and optimizing agile operations.

Microsoft + Nuance logo lockup

Bringing the power of AI to the contact center

Explore the Microsoft Digital Contact Center Platform—an open, extensible, and collaborative platform for delivering seamless, omnichannel customer engagement at scale—built with AI at its heart, powered by Nuance.

Benefits

Exceptional engagement as the rule

Today’s customers expect more engaging, personalized service experiences from the brands they choose. They want flexibility to engage on their channel of choice plus intelligent self‑service that offers always‑on digital convenience. And they expect agents, whether human or virtual, to not just know who they are, but to already have an idea why they are reaching out and how to help.

Why Microsoft + Nuance

Higher quality, more efficiency, and greater cost and revenue impact for better outcomes.

AI breadth and depth

Extensive AI expertise managing billions of transactions annually including:

  • 53B+ AI transactions per month
  • 50B+ AI‑supported chats annually
  • 8B+ biometric authentications per year
Extensive partner ecosystem

Partnerships with all major contact center infrastructure vendors ensure your contact center is supported by experts worldwide:

  • 2,000+ AI experts
  • 800 independent software vendors
  • 1,000 systems integrators

Unmatched outcomes

The best outcomes are achieved through a single cloud infrastructure
80%

increase in Net Promoter Score (NPS) for customer service

$2B

saved annually with sophisticated fraud detection

50%

fewer agents needed through improved productivity

150%

increase in new sales

Featured resources

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Discover how Nuance AI, Dynamics 365, and Microsoft Teams could shape the future of your contact center.

Blog series

The AI‑powered contact center