Fraud in contact centers has always been a challenge to manage, but with the explosion of digital channels, financial institutions are faced with securing complex ecosystems. Increasingly, banks, credit unions and insurers of all sizes are deploying biometrics to stop fraud and improve customer authentication across the enterprise.
Why biometrics and why now? To answer these questions, read this Aite Group paper commissioned by Nuance. It, along with the companion webinar, details the role and value of biometrics in the financial services industry.
About the presenters
Senior Analyst, Fraud & AML Practice, Aite Group
Shirley covers fraud and data security issues, drawing on 30 years of banking experience in enterprise fraud and payments issues. While with First Union and Wachovia, she served as the chair of the BITS Fraud Reduction Steering Committee, the co‑chair of Early Warning Services’ Advisory Committee, and as a member of ABA’s Deposit Account Fraud and Payment Systems Committees. She has spoken at many BAI, ABA, BITS, and NACHA conferences on topics related to payments and fraud prevention.
Chief Fraud Prevention Officer, Nuance
Simon has extensive expertise in fraud prevention, detection, security and authentication in the banking industry. Prior to Nuance, Marchand held key fraud prevention positions at Montreal‑based Laurentian Bank, Bell, and most recently Québec’s Order of Chartered Administrators, where he managed its professional inspection program.