Nuance and Opus Research present

The Evolution of Authentication virtual roundtable series

Join this live virtual roundtable series—designed by, and specifically for authentication leaders—to explore evolving authentication options. Learn how these sophisticated, seamless, and secure processes are protecting clients while promoting more positive customer, agent, and brand experiences.

Recent surges in activity have underscored the need for better, faster, and more reliable authentication. As the volume of interactions increase and more organizations incorporate remote agents, authentication cannot be a barrier to service. It must be done cohesively and collectively across and between voice, digital, and other channels.

While activity over the last few months may have been an anomaly, the shift in customer expectations created under those circumstances is here to stay. Whether its talking to a live agent or interacting with a mobile app, customers want options, and they need answers. Fast and effective authentication is no longer a matter of convenience, it’s a prerequisite to every successful engagement.

Nuance, Opus Research, and customer engagement/CX leaders from the banking and telecommunications industries will share their expertise, lessons learned, and best practices to help you define and deploy the authentication strategies your organization needs to stay ahead of expectations.

Ask questions and get answers—live.

Upcoming session

2020 Authentication & Fraud Prevention Intelliview

Wednesday, Oct. 7, 2020 | 11:00-11:30AM ET

The 2020 Intelligent Authentication & Fraud Prevention Intelliview is significant for organizations planning or considering biometric solutions. Join Opus Research founder and lead analyst Dan Miller as he shares the report’s insights into the industry’s top 20 solution providers supporting secure customer contact experiences and fraud prevention. Everyone that registers will receive a copy of the report compliments of Nuance.

About the presenters

Dan Miller
Lead Analyst & Founder, Opus Research

Dan Miller founded Opus Research in 1986. He leads the company's authentication consulting and research, and authors its annual Intelligent Authentication and Voice Biometrics Intelliview report. Dan received his BA from Hampshire College and an MBA from Columbia University Graduate School of Business.

Brett Beranek
Vice President and General Manager, Security & Biometrics, Nuance

Brett Beranek is responsible for Nuance’s security and biometric business, including the success of its more than 500 clients that conduct over 5 billion transactions annually. He earned a Bachelor of Commerce, Information Systems Major, from McGill University as well as an Executive Marketing certificate from Massachusetts Institute of Technology’s Sloan School of Management.

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