Nuance and Opus Research present

The Evolution of Authentication virtual roundtable series

Join this live virtual roundtable series—designed by, and specifically for authentication leaders—to explore evolving authentication options. Learn how these sophisticated, seamless, and secure processes are protecting clients while promoting more positive customer, agent, and brand experiences.

Recent surges in activity have underscored the need for better, faster, and more reliable authentication. As the volume of interactions increase and more organizations incorporate remote agents, authentication cannot be a barrier to service. It must be done cohesively and collectively across and between voice, digital, and other channels.

While activity over the last few months may have been an anomaly, the shift in customer expectations created under those circumstances is here to stay. Whether its talking to a live agent or interacting with a mobile app, customers want options, and they need answers. Fast and effective authentication is no longer a matter of convenience, it’s a prerequisite to every successful engagement.

Nuance, Opus Research, and customer engagement/CX leaders from the banking and telecommunications industries will share their expertise, lessons learned, and best practices to help you define and deploy the authentication strategies your organization needs to stay ahead of expectations.

Ask questions and get answers—live.

Upcoming sessions

1

Voice authentication: Lessons learned and best practices

Wednesday, July 8, 2020 | 1:00-1:30PM ET

Discover how to improve efficiency and effectiveness using voice authentication to deliver faster, more personalized service through both live agents and IVRs. In this session, Nuance’s Brett Beranek and Opus Research’s Dan Miller will share lessons learned from different deployments and how businesses can benefit from these best practices.

2

Banking experts share their authentication experiences

Wednesday, July 22, 2020 | 1:00-1:30PM ET

Join us for a special session dedicated to authentication in financial services. Hear from Virginia Credit Union and Kennebunk Savings how they seized opportunities to bolster security, enhance customer experiences, and drive operational efficiencies.

3

Authentication in telecom: A conversation with Verizon Wireless

Wednesday, August 5, 2020 | 1:00-1:30PM ET

ZenKey is a collaborative effort by Verizon Wireless, AT&T and T-Mobile to build a more secure, multifactor identify authentication platform. In this session, Verizon Wireless will share how and why biometrics is at the core of authenticating its customers using the ZenKey mobile app.

4

Digital and cross-channel authentication challenges: Lessons learned and best practices

Wednesday, August 19, 2020 | 1:00-1:30PM ET

As customers increasingly rely on a mix of digital and voice channels to meet their needs, the challenge becomes delivering a consistent, integrated, and seamless experience across each of those channels. In this session, Nuance and Opus Research will discuss how organizations can support freedom and flexibility while ensuring authentication strategies remain as frictionless as possible.

5

Innovation showcase: What’s next from Nuance

Wednesday, September 9, 2020 | 1:00-1:30PM ET

We’ve seen how quickly and radically the world can change how it works. Businesses must plan for and adapt to circumstances unforeseen just a few months ago. In this session, Nuance’s R&D will provide a look at the latest innovations to meet these new challenges. See what’s coming out of our labs as we prepare for future authentication enhancements. From IVRs and contact centers to web and mobile apps, we are committed to securing customers’ experiences and using every conceivable combination to confirm their identities. Let today’s Nuance experts show you tomorrow’s possibilities.

6

Encore presentation: Innovation showcase: What’s next from Nuance

Wednesday, September 23, 2020 | 1:00-1:30PM ET

This is the second Innovation showcase: What’s next from Nuance. Attend this session if the date is more convenient.

To attend the series, select your sessions and register now.

About the presenters

Dan Miller
Lead Analyst & Founder, Opus Research

Dan Miller founded Opus Research in 1986. He leads the company's authentication consulting and research, and authors its annual Intelligent Authentication and Voice Biometrics Intelliview report. Dan received his BA from Hampshire College and an MBA from Columbia University Graduate School of Business.

Brett Beranek
Vice President and General Manager, Security & Biometrics, Nuance

Brett Beranek is responsible for Nuance’s security and biometric business, including the success of its more than 500 clients that conduct over 5 billion transactions annually. He earned a Bachelor of Commerce, Information Systems Major, from McGill University as well as an Executive Marketing certificate from Massachusetts Institute of Technology’s Sloan School of Management.

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