The Evolution of Authentication Virtual Roundtable Series presented by Nuance and Opus Research—designed by and specifically for authentication leaders—explores evolving authentication options.
In this first session, discover how to improve efficiency and effectiveness using voice authentication to deliver faster, more personalized service through both live agents and IVRs. Nuance’s Brett Beranek and Opus Research’s Dan Miller share lessons learned from different deployments and how businesses can benefit from these best practices.
Dan Miller founded Opus Research in 1986. He leads the company's authentication consulting and research, and authors its annual Intelligent Authentication and Voice Biometrics Intelliview report. Dan received his BA from Hampshire College and an MBA from Columbia University Graduate School of Business.
Brett Beranek is responsible for Nuance’s security and biometric business, including the success of its more than 500 clients that conduct over 5 billion transactions annually. He earned a Bachelor of Commerce, Information Systems Major, from McGill University as well as an Executive Marketing certificate from Massachusetts Institute of Technology’s Sloan School of Management.