Given the economic uncertainties of what to expect in 2021, financial institutions (FIs) are under extraordinary pressure to continue improving customer experience (CX) while simultaneously driving operational efficiencies. Customer engagement and fraud prevention is an opportunity for FIs to accomplish both.
View this two‑part webinar series for expert insight from Nuance, Aite Group, and BNY Mellon.
Simon has extensive expertise in fraud prevention, detection, security and authentication in the banking industry. Prior to Nuance, Marchand held key fraud prevention positions at Montreal‑based Laurentian Bank, Bell, and most recently Québec’s Order of Chartered Administrators, where he managed its professional inspection program.
Trace covers fraud and data security issues leveraging more than 20 years’ experience leading business transformation initiatives. Prior to joining Aite Group, he was head of fraud strategy for SunTrust Bank, where he was responsible for developing, managing, and articulating strategic investments and transformation initiatives that sought to improve the balance between loss prevention, client experience, and operational expense. In addition to these responsibilities, Trace partnered with stakeholders in various business units, including product, technology, and risk management, to govern and oversee the bank’s fraud program.
Shirley covers fraud and data security issues, drawing on 30 years of banking experience in enterprise fraud and payments issues. While with First Union and Wachovia, she served as the chair of the BITS Fraud Reduction Steering Committee, the co‑chair of Early Warning Services’ Advisory Committee, and as a member of ABA’s Deposit Account Fraud and Payment Systems Committees. She has spoken at many BAI, ABA, BITS, and NACHA conferences on topics related to payments and fraud prevention.