It’s amazing what you can do when you use intelligent technology to identify the human.
Fraud Bootcamp is an on-demand series of virtual fireside chats and educational sessions that showcase how Nuance Gatekeeper can streamline and protect the customer journey whenever, wherever, and however they engage.
Fireside chat sessions
Hear from our clients as they discuss how they are combating the prominent issues impacting authentication and fraud today.
Educational sessions
Hear from subject matter experts on a variety of educational sessions and demonstrations of Nuance Gatekeeper.
Series sessions:
NatWest virtual fireside chat
Learn how NatWest, one of the world’s largest banks is responding to increasingly sophisticated fraud attempts on the voice channel and beyond by implementing voice biometrics in the telephony channel. NatWest has screened more than 18 million inbound calls and produced over 23,000 alerts. About one in every four calls investigated is found to be from a fraudster and, in some cases, NatWest has been able to get suspects arrested by providing law enforcement with the information they’ve collected.
You can’t fight fraud in silos: how to prevent more losses, mitigate work from home risks, and bolster CX
Listen to security experts from Microsoft and Nuance as they explore how you can use the latest AI-based technologies to detect and prevent fraud—while making life easier for honest employees and legitimate customers.
Fraud during times of social disruption
Join Simon Marchand, CFE and industry veteran, for an educational session where he talks about the risks and challenges created by working from home and how companies are deploying biometric fraud prevention solutions to counter threats and support employees during this time of social disruption.
Eastern Bank virtual fireside chat
Discover how the largest and oldest mutual bank in the United States, uses voice biometrics to innovate their customers’ experiences. Looking to replace security questions with a better and more effortless experience, Eastern Bank uses voice biometrics to compare the customer’s voice to their unique voiceprint, silently signaling to the bank representative when the customer’s identity has been verified and granting them access to their account. Ultimately making it easier for customers to do business.
New trends in contact center fraud and how to fight back
Listen to a roundtable discussion with fraud prevention and security experts from Forrester Research, Neustar and USAA. Together, they explore the state of the contact center in 2021, identifying critical security vulnerabilities and suggesting practical solutions—such as authenticating both the caller and the call.
Identity theft losses will reach $635.4 billion by 2023: What can we do to fight back?
Hear from Shirley Inscoe, Senior Analyst with Aite Group’s Fraud & AML Practice and Simon Marchand, CFE, C.Adm. and Chief Fraud Prevention Officer at Nuance Communications, as they dissect the findings of the U.S. Identity Theft: The Stark Reality report, consider what anti‑fraud and security professionals around the world should learn from them, and discuss what you can do to protect customers and your organization from tech-savvy fraudsters in 2021 and beyond.
To view the series, register now.