Better customer experience, all around.

Webinar Series: Telco CX 2021

Join Nuance and telco industry experts as we discuss key challenges, share lessons learned in CX transformation, and showcase powerful business outcomes from the world’s top telcos.

Discover how telcos are meeting today’s CX challenges and opportunities—while preparing for the future.

Digital transformation is no longer just a sign of progress—it’s a way to fulfill a promise. As subscribers expect more personalized, digital-first experiences, telco providers must meet those demands while promoting loyalty, reducing friction and minimizing security risks.

Series sessions and dates:

1

The CX win-win: Offering a superior customer experience while reducing costs

May 19, 2021 | 11:00-11:45 AM ET

Whether shopping for a new phone, adding a service, or paying a bill—subscribers are much more likely to pursue self-service options. But that doesn’t mean they are ready to sacrifice the level of service they’ve come to expect from in-store and live representatives. How do you replicate the personal touch without costs spiraling out of control? Discover how predictive, AI-powered options empower subscribers and reduce operational costs.

2

Future forward customer service: Six telco predictions for 2021

Available on-demand

2020 was a challenging year for every business. For 2021, telcos are expected to bring even more dramatic change. Learn how six major developments will shape the industry’s future.

3

Unleashing the power of AI in 5G

Available on-demand

As the global race to 5G advances, what will be the most impactful aspect on enterprises and how can you prepare? Get insights on how to apply 5G network innovations to create better customer experiences.

4

Personalization done right: Driving higher CSAT and boosting your bottom line

Available on-demand

As subscribers’ expectations for more personalized services continue to grow, telcos must rise to meet the challenge or risk losing loyalty—and revenue. Getting personalization right can enhance the customer experience, reduce churn, and generate new revenue through targeted upsell and cross-sell opportunities. See how small changes can make a big difference to your bottom line.

5

Shields up: Protecting your subscribers and your reputation from fraud

Available on-demand

While security breaches are on the rise, subscribers’ tolerance for them is not. Especially with more vendor choices—your commitment to protecting subscribers from fraud is more important than ever. How can you prevent SIM swaps and account takeovers? What are your fraud prevention options? Which approach makes the most sense for your business? How can you get started? Let’s explore.

Register for one or more sessions and you’ll receive instant access all the replays.

Register for the series

Select your session(s) and register now.