Discover how telcos are meeting today’s CX challenges and
opportunities—while preparing for the future.
Digital transformation is no longer just a sign of progress—it’s a way to fulfill a promise. As subscribers expect more personalized, digital-first experiences, telco providers must meet those demands while promoting loyalty, reducing friction and minimizing security risks.
Series sessions and dates:
The CX win-win: Offering a superior customer experience while reducing costs
May 19, 2021 | 11:00-11:45 AM ET
Whether shopping for a new phone, adding a service, or paying a bill—subscribers are much more likely to pursue self-service options. But that doesn’t mean they are ready to sacrifice the level of service they’ve come to expect from in-store and live representatives. How do you replicate the personal touch without costs spiraling out of control? Discover how predictive, AI-powered options empower subscribers and reduce operational costs.
Future forward customer service: Six telco predictions for 2021
2020 was a challenging year for every business. For 2021, telcos are expected to bring even more dramatic change. Learn how six major developments will shape the industry’s future.
Unleashing the power of AI in 5G
As the global race to 5G advances, what will be the most impactful aspect on enterprises and how can you prepare? Get insights on how to apply 5G network innovations to create better customer experiences.
Personalization done right: Driving higher CSAT and boosting your bottom line
As subscribers’ expectations for more personalized services continue to grow, telcos must rise to meet the challenge or risk losing loyalty—and revenue. Getting personalization right can enhance the customer experience, reduce churn, and generate new revenue through targeted upsell and cross-sell opportunities. See how small changes can make a big difference to your bottom line.
Shields up: Protecting your subscribers and your reputation from fraud
While security breaches are on the rise, subscribers’ tolerance for them is not. Especially with more vendor choices—your commitment to protecting subscribers from fraud is more important than ever. How can you prevent SIM swaps and account takeovers? What are your fraud prevention options? Which approach makes the most sense for your business? How can you get started? Let’s explore.
Register for the series
Select your session(s) and register now.