Banking on Digital and AI

On‑demand webinar

Banking on digital and AI

Millions of banking customers flocked to digital channels in 2020—many for the first time—seeking to avoid long call center hold times or closed branches. Presented in partnership with Javelin Research, this on‑demand webinar details how artificial intelligence is making digital communications a more efficient and effective way for financial institutions to connect with customers, reducing average handle time and enhancing both customer and agent experience.

Better customer experiences, all around.

Join Javelin’s Digital Banking Director, Emmett Higdon, and Nuance’s Head of Digital Product Management, Abhay Prasad, for an interactive discussion to learn how AI can:


Help live chat reps meet customer expectations for personalized experiences


Segue simple customer inquiries into relationship-deepening opportunities


Provide next-best response prompts to enable day‑one chat agents to perform like seasoned professionals


Tap pre-chat surveys and previous interactions to deliver more relevant, actionable assistance

To learn more, register now.

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About the presenters

Emmett Higdon

Director, Digital Banking, Javelin Strategy & Research

Abhay Prasad

Head of Digital Product Management, Nuance

View the webinar