Better banking experience, all around.
Customer engagement and fraud prevention in a digital‑first world
How can regional banks optimize customer engagement in a digital‑first world? And secure these channels from fraudsters without sacrificing experience and trust? This on‑demand webinar provides answers featuring experts from Aite Group, Bangor Savings Bank and Nuance.
Over the last decade, regional banks have migrated customers from higher-cost physical interaction points—branches and contact centers—to digital channels—online and mobile. The COVID-19 pandemic has accelerated that transformation with consumers now crowning digital as their everyday banking channel.
Regional banks are left with significant challenges, including optimizing customer engagement in a digital-first world and securing these channels from fraudsters without sacrificing experience and trust. This webinar provides answers featuring experts from Aite Group, Bangor Savings Bank and Nuance.
When you register, you’ll also get “Customer engagement in an era of rising fraud”—a whitepaper based on a Nuance sponsored survey of American Bankers Association member regional banks. It details the use and breadth of customer engagement channels, as well as the ways in which regional banks secure both digital and voice interactions.
About the presenters
Senior Analyst, Aite Group
Vice President, Bangor Support, Bangor Savings Bank
Financial Services Evangelist, Nuance