Nuance IQ: The new blueprint for digital customer engagement
As customers’ everyday lives become more digital, they expect the brands they interact with to keep up. That’s why, according to Forrester Research, improving digital customer experiences is the top CX business priority for 2020.*
But getting digital customer engagement right can be tough. It demands long-term investment, a strategic vision, and dedicated conversational expertise.
In our latest webcast, guest speaker Forrester and Nuance experts guide you through a practical, step-by-step blueprint for future-proof digital customer engagement—and share real-world stories from the companies currently leading the way.
Watch the webinar to learn:
The customer engagement megatrends shaping the future of digital engagement
Why conversations should always come before tech—and how this leads to tangible business outcomes
How AI is transforming the role of your contact center agents—and how you can harness it to boost efficiency
What channel-less engagement actually looks like—and how you can deliver it to your customers
Which leading brands have already transformed their digital engagement—and how you can join them
*The Three Customer Service Megatrends In 2020: Fuse AI And Agents To Drive Better Experiences, Forrester Research, Inc., January 14, 2020
VP & Principal Analyst, Forrester Research
Director of Intelligent Engagement, Nuance
Senior Principal Product Marketing Manager, Nuance Enterprise