Ask the expert webinar series

Retail Secret Sauce

Learn the best kept customer engagement secrets so you can transform your customer’s buying experience.

Better customer engagement, all around.

Join our Nuance team of retail CX experts as we discuss how AI-powered solutions are shaping the future of retail shopping by delivering secure, personalized, and innovative experiences to meet new demands and growing customer expectations.

Series sessions and dates:

1

Making the Most of Messaging

June 29, 2021 | 2:00-2:30 PM ET

Your customers use messaging apps to connect with friends, family, and colleagues every day. So, bring that convenience and simplicity to engagements with your brand.

In this session, David Goldstein, Principal Product Manager at Nuance Communications and Katie Osberg, Global Retail Partnerships at Google will share their vast expertise in channel messaging. Topics will include deciding which channels are best for your needs, being proactive with messaging, and avoiding common mistakes. Additionally, this session will feature a spotlight on how to get the most out of Google's Business Messages.

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2

Shifting Customers to Digital

Now available on-demand

Shifting shoppers to digital channels relieves the pressure on your contact center. And by addressing the right use cases in the right way, the digital shift also increases customer satisfaction, giving them more control and faster resolutions in the channels they are already using.

Join Jim Stoeckel, Sr. Principal Product Manager at Nuance Communications, as he shares best practices to transition retail customers to digital channels, significantly reducing call center volumes, saving time and money, all while improving customer satisfaction.

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3

Applying AI & Personalization in Retail

Now available on-demand

When you know who you’re engaging with, you can use prediction to provide enhanced experiences that increase loyalty and revenue—and dramatically reduce the burden on your contact center.

In this session, Eduardo Olvera, Sr. Manager at Nuance Communications explains how to best use predictive analytics to anticipate customers’ needs. Using data from a customer’s profile and shopping history, top brands are using AI to provide product recommendations—thrilling their customers and increasing revenue.

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4

Fighting Fraud & Removing Friction

Now available on-demand

The cost of retail fraud soon stacks up. Fraud costs retailers $3.36 for every $1 lost. But more than that, it damages brand reputations and customer trust. Retailers need to tighten fraud prevention—without adding friction to the customer experience.

Join Simon Marchand, Principal Fraud Prevention Officer at Nuance Communications as he explains how voice and behavioral biometrics can enhance your brand’s fraud prevention efforts, while driving personalization, boosting sales, and increasing operational efficiency.

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Select your session(s) and register now.