Build a quantifiable business case for virtual assistants
Better digital experiences, all around.
Listen as David Truog, Forrester Consulting, talks about the importance of prioritizing customer retention following the pandemic—and hear how Swedbank is tackling this challenge by creating more seamless and human digital experiences.
We also speak about key insights from the recent Forrester Consulting Total Economic Impact™ study, commissioned by Nuance, to reveal the true value of virtual assistants and explore:
Why AI‑powered virtual assistants are a powerful first touchpoint for customers
How a virtual assistant can help you boost CSAT by 30%
How to build a convincing business case for your investment and secure organization buy‑in
About the speakers
Chief Product Owner, Swedbank
Team Manager, Digital Banking, Swedbank
VP, Principal Analyst, Forrester
Director Global Business Development, Nuance