On-demand roundtable

Building a quantifiable business case for virtual assistants

Hear different perspectives on how customer expectations are evolving and how brands can meet them.

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Better digital experiences, all around.

Listen as David Truog, Forrester Consulting, talks about the importance of prioritizing customer retention following the pandemic—and hear how Swedbank is tackling this challenge by creating more seamless and human digital experiences.

We also speak about key insights from the recent Forrester Consulting Total Economic Impact™ study, commissioned by Nuance, to reveal the true value of virtual assistants and explore:

1

Why AI‑powered virtual assistants are a powerful first touchpoint for customers

2

How a virtual assistant can help you boost CSAT by 30%

3

How to build a convincing business case for your investment and secure organization buy‑in

Swedbank and Forrester logos

About the speakers

Lorenz Versloot

Chief Product Owner, Swedbank

Jeanette Höglund

Team Manager, Digital Banking, Swedbank

David Truog

VP, Principal Analyst, Forrester

Sebastian Reeve headshot
Sebastian Reeve

Director Global Business Development, Nuance

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