The CTO's guide to DIY customer experiences
For technology leaders, the pressure is on to deliver unique conversational customer experiences, fast. And now that cloud, APIs, and microservices have made it possible to build world‑class experiences in‑house, there are often many good reasons to take a DIY approach.
But building experiences that customers love—and that deliver your desired business outcomes—means sourcing the right tools, closing up skills gaps, and honing your strategy. If you want to see the best results, there’s a lot to consider.
We’ve created this guide to help. Inside, you will:
Explore the critical success factors for DIY experiences
Discover the golden rules of using conversational AI
Understand the importance of democratizing your core technology
Get introduced to our own AI tooling platform, Nuance Mix